Ep 277 What Are You Complaining About

This week Daphne and Marta explore the world of complaining. For sure, it seems that much of our day at work can be taken up with listening to others, and ourselves, complain. If you’ve found yourself on either side of the table, here is a little something you want to know about complaints. Complaints are simply the surface of an unmet need. That’s right. When we find ourselves complaining, somehow we aren’t letting ourselves have our deeper needs met. Listen in this week as we give you a very powerful tool to use with you and your team to resolve all of those complaints.